Shipping policy

At Ruevera, we know that getting your order on time matters. Once you place an order, our team takes care of the details—from checking your order information and preparing your items to packing everything securely for shipment.

We want the shipping process to be simple and clear, so you’ll always know what to expect.

Shipping details

We currently offer free shipping on all orders.

  • Shipping Coverage: United States only
  • Shipping Cost: Free on all orders
  • Currency: U.S. Dollars (USD)

At this time, we do not offer international shipping.

Order Processing Time

Orders are normally processed within 1–3 business days after your order is placed.

Processing includes reviewing the order, preparing your items, and getting the package ready for the carrier. Orders are processed during regular business days and are not processed on weekends or U.S. holidays.

Once your order has been handed over to the shipping carrier, you will receive a shipping confirmation email with your tracking information.

Estimated Delivery Time

After your order has shipped, it generally takes 4–7 business days to arrive.

Taking both processing and shipping time into account, the estimated total delivery time is approximately 5–10 business days from the date your order is placed.

Please note that delivery times are estimates and are not guaranteed. Actual delivery may vary depending on your location, carrier operations, weather, holidays, or unusually high shipping volumes.

Order Cut-Off Time

Our daily order cut-off time is 5:00 PM Eastern Time (ET).

Orders placed after 5:00 PM ET will begin processing on the next business day.

For example, if an order is placed after the cutoff time on Friday, processing will normally begin on the following business day.

Where We Ship

Ruevera currently ships to addresses within the United States only.

We do not currently ship to international destinations.

Please make sure your shipping address is complete and accurate when placing your order.

Order Tracking

Once your order has shipped, we’ll send a shipping confirmation email containing your tracking number and available carrier information.

Please allow up to 48 hours for tracking information to appear or begin updating in the carrier’s system.

If your tracking information has not updated after this period, please contact us and we’ll be happy to help you check the status of your shipment.

Delivery Delays

We work with our shipping carriers to get orders delivered within the estimated timeframe, but occasional delays can happen after a package leaves our facility.

Delivery may take longer than expected because of circumstances such as:

  • Severe weather
  • Carrier service interruptions
  • U.S. holidays
  • High shipping volumes
  • Incorrect or incomplete delivery information
  • Other circumstances outside our control

If your package is delayed, please check the tracking information first. If you need additional assistance, contact us with your order number and we’ll help where we can.

Incorrect or Incomplete Shipping Address

Please review your shipping information carefully before completing your purchase.

If an incorrect or incomplete address is provided at checkout, it may cause a delivery delay, returned package, or other shipping issue. Ruevera cannot be responsible for delivery problems resulting from incorrect or incomplete information provided by the customer.

If you notice an address mistake after placing your order, please contact us as soon as possible. We’ll do our best to help, but we cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

Lost or Missing Packages

If your tracking information shows that a package was delivered but you cannot locate it, please first check around your delivery address and with household members, neighbors, or the carrier for additional delivery information.

If you still cannot locate the package, contact us with your order number and tracking information, and we’ll help you determine the appropriate next step.

Questions About Shipping

If you have any questions about shipping, delivery times, or the status of your order, please contact our customer support team.

When contacting us about an existing order, please include your order number so we can locate your order and assist you more quickly.

We appreciate your patience and your trust in Ruevera. We’re committed to keeping the ordering and delivery process as clear and straightforward as possible.

Contact Information

  • Store name: Ruevera
  • Phone: +1 (646) 980-5451
  • Email: info@ruevera.com
  • Address: 1570 Prospect Pl, Apt 4, Brooklyn, NY 11233, United States

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed

Time Zone: (GMT-05:00) EST