Frequently Asked Questions (FAQ)

1. What does Ruevera sell?

Ruevera is an online women’s fashion store offering dresses, blouses, jumpsuits, and other wardrobe essentials.

2. Where does Ruevera ship?

We currently ship orders to addresses within the United States only. We do not offer international shipping at this time.

3. How long does shipping take?

Orders are normally processed within 1–3 business days. Shipping usually takes 4–7 business days after shipment. The estimated total delivery time is approximately 5–10 business days.

4. Is shipping free?

Yes. Shipping is free on all orders within the United States.

5. How can I track my order?

Once your order ships, we’ll send a shipping confirmation email with your tracking number. Please allow up to 48 hours for tracking information to update.

6. What is Ruevera’s return policy?

Eligible items can be returned within 30 days of receiving your order. Items must be new, unused, unworn, and in their original condition. Please contact us before sending a return.

7. Do you offer exchanges?

Yes. We accept exchanges for eligible items within 30 days of receiving your order, subject to product availability.

8. How can I contact Ruevera?

You can contact us by phone at +1 (646) 980-5451, by email at info@ruevera.com, or through our website contact form. Our customer support hours are Monday–Friday, 9:00 AM–6:00 PM EST.