Frequently Asked Questions (FAQ)
1. Where do you ship?
We currently ship orders within the United States.
2. How long does shipping take?
Orders are typically processed within 1–3 business days. Order transit time usually takes 4–7 business days, depending on your location.
Delivery is expected to take 5-10 business days after the purchase date.
3. How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number so you can monitor your delivery.
4. What payment methods do you accept?
We accept major credit and debit cards, along with other secure payment methods available during checkout.
5. Can I cancel or change my order?
Orders must be canceled by 5:00 PM EST (GMT-05:00) on the day they are placed.
6. What is your return policy?
We accept eligible returns within 30 days of delivery. Items must be unworn, unused, and in their original condition with tags attached. Please see our Refund & Returns Policy for complete details.
7. When will I receive my refund?
Approved refunds are typically processed within 7 business days after your returned item has been received and inspected.
8. What should I do if I receive a damaged or incorrect item?
Please contact us within 7 days of delivery with your order number and photos of the item. We’ll work quickly to resolve the issue.
9. How do I know which size to order?
Each product page includes sizing information when available. If you need additional guidance, feel free to contact our customer support team before placing your order.
10. How can I contact Ruevera?
Contact Information
- Store name: Ruevera
- Phone: +1 (646) 980-5451
- Email: info@ruevera.com
- Address: 1570 Prospect Pl Apt 4, Brooklyn, NY 11233, United States
Business Hours
Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed
Time Zone: (GMT-05:00) EST
We’re happy to help!