Refund & Returns Policy

At Ruevera, we want you to feel comfortable shopping with us. We understand that sometimes an item may not be the right fit or may arrive with a problem. If you need to return or exchange an item, we’re here to help.

Please review the information below before sending a return.

Return Period

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must be new, unused, unworn, and in its original condition. Items should be returned with their original packaging, tags, and any other materials that came with the order.

We may be unable to accept items that have been worn, washed, damaged, altered, or otherwise used.

What Can Be Returned?

Ruevera accepts returns for both:

Items you no longer want or that do not work for your needs
Items that arrive defective or damaged

If an item arrives damaged or defective, please contact us as soon as possible after delivery and provide your order number and, when applicable, photos of the item and its packaging. This helps us review the issue and determine the appropriate solution.

Exchanges

We accept exchanges for eligible items.

If you would like to exchange an item, please contact us within 30 days of receiving your order. The replacement item will be subject to availability.

If the requested replacement is unavailable, we will help you with an appropriate alternative, such as a refund for the eligible returned item.

How to Start a Return

To start a return, please contact our customer support team with:

Your order number
The item you would like to return
The reason for the return
Any relevant photos, if the item arrived damaged or defective

After we review your request, we will provide the return instructions and, where applicable, a free prepaid return shipping label.

Please do not send an item back without first contacting us, as we may not be able to properly identify or process an unauthorized return.

Return Shipping

For eligible returns, Ruevera provides a free return shipping label.

Customers do not need to pay a restocking fee for an approved return.

If a return is approved, please use the return instructions provided by our customer support team and ship the package within the timeframe provided.

Restocking Fees

Ruevera does not charge restocking fees on eligible returns.

There are no deductions from your refund for a restocking fee.

Refunds

Once we receive your returned item, we will inspect it to confirm that it meets the return requirements.

After the return has been approved, your refund will generally be processed within 10 days.

The refund will be issued to the original payment method used for the purchase.

Please keep in mind that after Ruevera processes the refund, your bank or payment provider may require additional time before the funds appear in your account.

Damaged or Defective Items

If your order arrives damaged, defective, or otherwise has a problem, please contact us as soon as possible.

Please include your order number and a description of the issue. Photos may also be requested so we can better understand what happened.

We will review the issue and, when appropriate, arrange a replacement or refund.

Return Condition

Returned products must be:

  • New and unused
  • Unworn
  • Unwashed
  • Free from damage caused after delivery
  • Returned with original tags and packaging where applicable

We reserve the right to decline a return if the item does not meet these conditions.

Questions About a Return

If you have questions about a return, exchange, or refund, please contact Ruevera customer support before sending your package.

We’re happy to help you understand the return process and provide the information you need.

Contact Information

  • Store name: Ruevera
  • Phone: +1 (646) 980-5451
  • Email: info@ruevera.com
  • Address: 1570 Prospect Pl, Apt 4, Brooklyn, NY 11233, United States

Business Hours

Monday – Friday: 9:00 AM – 6:00 PM (EST)
Saturday – Sunday: Closed

Time Zone: (GMT-05:00) EST